Refund policy

At Juweceti, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a 30-day return policy under the conditions outlined below.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To qualify for a return, items must meet the following conditions:

Items must be unused and unwashed.
Items must be in their original condition.
Items must be returned with their original packaging, where reasonably available.
Proof of purchase or a valid order number must be provided.

For hygiene and product condition reasons, we recommend keeping blankets clean and unused until you have decided to keep your purchase.

How to Request a Return

To start a return, please contact our customer support team:

Email: hello@juweceti.us

Please include:

Your order number.
The item you wish to return.
The reason for your return.
Photos of the product, if the item is damaged or defective.

Our team will review your request and provide return instructions, including the appropriate return address.

Please do not send items back without first contacting us.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as possible.

Please provide your order number and clear photographs showing the issue.

After reviewing your request, we will work with you to arrange an appropriate solution, which may include a replacement or refund, depending on the circumstances.

Return Shipping Costs

For returns due to personal preference or a change of mind, customers are responsible for the return shipping costs.

If the return is due to an incorrect, damaged, or defective item, Juweceti will review the situation and provide an appropriate return or resolution arrangement.

Original shipping fees are generally non-refundable for voluntary returns, except where otherwise required by applicable law or when the return results from our error.

Refund Processing

Once your returned item has been received and inspected, we will notify you of the refund decision.

If your refund is approved:

The refund will be issued to your original payment method.
Refund processing will generally begin within 5–10 business days after approval.
The time required for the funds to appear in your account may vary depending on your bank or payment provider.

If you have not received your refund after the expected period, please contact us.

Exchanges

If you would like to exchange an item for another available product, please contact us at hello@juweceti.us.

Exchange requests are subject to product availability and our return eligibility requirements.

Late or Missing Refunds

If you have not received your refund:

Check your bank account again.
Contact your credit card company, as processing times may vary.
Contact your bank for additional information.
If you have completed these steps and still have not received your refund, contact us.